Privacy Policy

Last updated: 2/12026

1. Who we are

This website is operated by Ghinwa Salem Speech Therapy, a speech therapy practice based in Verdun, Beirut, Lebanon. The website provides information about services and allows visitors to contact and book appointments.

2. What personal data we collect

We may collect the following information when you use this website:

• Contact details: Name, email address, phone number, preferred contact method.
• Appointment information: Preferred date/time, type of session (in-person/online), child’s age and general concerns (if you choose to share).
• Technical data: IP address, browser type, device information, pages visited, and time spent, usually via cookies or analytics tools.
• Communication data: Messages sent via contact forms, email, WhatsApp, or other communication channels.

3. How we use your data

Your data is used to:

• Respond to your questions and messages.
• Schedule and manage in-person and teletherapy appointments.
• Send appointment confirmations and reminders.
• Improve the website’s performance and user experience (analytics).
• Comply with any applicable legal obligations.

We do not sell your personal data to third parties.

4. Legal basis for processing

Depending on your relationship with us, we process your data based on:

• Your consent (for example, when you submit a contact form).
• Contractual necessity (to provide and manage your sessions).
• Legitimate interest (to improve services, maintain website security).

5. Cookies and tracking technologies

This website may use cookies and similar technologies to:

• Remember your preferences.
• Collect anonymous usage statistics (e.g., via Google Analytics or similar tools).

You can control cookies through your browser settings. If you disable cookies, some parts of the website may not function properly.

6. Data sharing and third parties

We may share your data with:

• Service providers who help operate the website, email, hosting, or analytics, under confidentiality obligations.
• Payment providers (for teletherapy payments via Whish Money, OMT, or other processors you use), which will process your payment details securely.
• Legal authorities if required to comply with applicable law or legal requests.

We aim to share only the minimum data necessary for each purpose.

7. Data retention

We keep your personal data only as long as necessary to:

• Provide services and manage your appointments.
• Keep basic records for accounting, tax, and legal purposes.

When data is no longer needed, it is deleted or anonymized where reasonably possible.

8. Data security

Reasonable technical and organizational measures are taken to protect your data against loss, misuse, and unauthorized access. No system is completely secure, but efforts are made to use reputable, secure tools and platforms.

9. Your rights

Subject to applicable law, you may have the right to:

• Access the personal data held about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, where legally possible.
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details below.

10. Children’s privacy

This website is directed at parents and caregivers, not children directly. Information about children is collected only from parents/legal guardians for assessment and therapy purposes.

11. International transfers

If any of the service providers or tools used store data outside Lebanon, efforts are made to use providers that apply appropriate safeguards and security standards.

12. Contact

If you have questions about this Privacy Policy or how your data is handled, contact:

• Name: Ghinwa Salem
• Email: ghinwa@ghinwasalem.com
• Phone: +961 81 669 958
• Address: Verdun, Beirut, facing Shakib Arslan School, Lebanon

13. Changes to this policy

This Privacy Policy may be updated from time to time. The “Last updated” date at the top will indicate the latest version. Please review it periodically.